yorkuscenario

=Scenario of User Experience=



1. Jessica, 18, First year fine arts student at York University
Jessica is a first year student at York University, in the fine arts program.Unlike most of her friends who moved away from home to go to school, Jessica is living at home with her parents while she attends university. The drive to school is about thirty minutes for Jessica and she usually arrives right on time for her classes, with only a few minutes to spare. After class she heads straight home to get a head start of traffic and the pile of homework she has due. Jessica has decided to try and get more active within the York student body by joining a film club, but she’s just not sure what’s out there.

Logging on to the system using here university email address. From the home page, Jessica clicks on to the event calendar, in order to see what clubs are meeting at York. From the main page of the calendar, Jessica is able to see an overview of all of the events taking place on campus for the month. From this page Jessica selects a link, which takes her to a listing of all the established clubs at York University. By typing her interests into the search bar Jessica is taken to a page, which displays the clubs that have an interest in films at York. From this shorter list Jessica is able to go through the clubs getting more information on the specifics of the club. She is able to find dates, times and the current film being studied, as well as an email address to get in further contact with the club. Provided with all the information she was looking for, Jessica meets up with the group at the next club meeting and becomes one of the club’s regulars, expanding her circle of friends as well as her film knowledge.

2.Rebecca, First Year, Economics at York University.
Rebecca is a first year student majoring in Economics. She usually commutes to school by taking TTC bus. On her first day of school, she arrives 30 minutes earlier before the class starts. However, she has trouble with finding the classroom because she does not know where the building is located. She asks students around, they only tell her a rough direction, and she still cannot find the exact place. When she is starting to get worried, one student tells her to use the Interactive Campus Map system, which has been installed everywhere on campus.

Rebecca sees a campus map on the screen and it clearly shows her current location on the map. There is a search bar at the bottom. She finds out the system can search according to class codes or building names. She isn’t too sure about the building name, so she takes out her timetable and finds the class code. She quickly types in the code and clicks the Search button. Soon the building of her class is appearing on the map, with the color highlighted. She moves the map around, zooming in and out, and finally she clarifies the location. Rebecca is very happy about how efficiency this machine is. She then presses the Print button, and the printout version is coming out. She then runs to the class right away based on the map. Luckily, she is only 5 minutes to the class, which is understandable since it is the first day of school.

After Rebecca is done her classes, she feels tired and wants to go home. Again, she feels lost in directions. But this time, she knows where she can get help. So she finds the nearest Interactive Campus Map system again, and there is a transportation route searching function. She input the Bus route number and finds all the stops on campus map. As she clicks on the Stop icon on the map, it pops up a bus time schedule. She finds out she still have plenty of time before the bus comes to the nearest stop.



3. Aaron, 3rd year, exchange student from China, Cultural studies.
Aaron is a shy exchange student who is not fluid in speaking English. When facing a group discussion he always felt inferior and unable to express his thoughts clearly. He often felt unsure of what he has to do for the group projects and he is too shy to ask his groupmates face to face. He really wants to participate equally as his groupmates and so he tries to use the group task organizer.

He first join the system by putting some basic personal information and tagged himself to the "cultural studies 3rd year" program. After he submitted the application, he immediately see the whole list of contacts of all those who are in the same program. Then he create a new group and task and invites his groupmates through picking from his list.He felt more comfortable and less pressured by typing up research and his thoughts on the online discussion page than speaking verbally and soon his groupmates responses and suggested to start the instant messager (chatroom) to define what to do as a group. They come up with a list of things to do and set up due dates and divided the workload equally. Now, Aaron felt involved in the whole collective learning process and start researching what he is assigned to.

He went to the Collective knowledge database and start searching. He wants to know different perspectives of the topis he is researching, so he looks at the results catergorized through faculties and that he is able to see the different interpretation of the same topic in different faculties. He chooses one from each faculty and add to favourite. He then go back to the group page and tag the items off from his favourites. His groupmates now can read his findings and follow the tags within the documents for even further research.